Step 1
Connect Zendesk
Open AutoSuspend from the Zendesk navigation bar. An admin approves one OAuth consent screen and the queue loads.
Zendesk Marketplace app
14-day Pro trial on install, no card needed
Stop Babysitting The Suspended Tickets Queue
AutoSuspend recovers the real mail, deletes the noise and runs every few minutes inside Zendesk, including the tickets Zendesk cannot recover on its own.
Recover What Zendesk Cannot
Mail suspended as “received from support address” is recreated as a normal ticket with the right requester and its attachments.
Dry Run Before Anything Changes
New rules spend 24 hours showing what they would have done. Go live with one click when the log looks right.
Suspended tickets
Next run in 3 minutes · live
- Re: Order 4471 is on its way Received from support address · rule “Forwarded by agents” Recover
- Automatic reply: Out of office until Monday Automated response mail, out of office · rule “Auto-replies” Delete
- Your weekly statement is ready Unknown user, permission denied · rule “noreply@ senders” Delete
Start Your Free Trial
14 days of Pro on install. No card, cancel inside the app.
Handles every suspension cause Zendesk raises, including
- Detected as spam
- Automated response mail, out of office
- Received from support address
- Email is from a blocklisted sender
- Unknown user, permission denied
- Email has no content
Workflow
Read the setup guide
Three Steps To An Empty Queue
Install from the Marketplace, connect once, and let rules do the daily clean-up you used to do by hand.
Step 2
Write Rules Or Accept Suggestions
Match on sender, recipient, subject, body, cause, brand or attachments. The first open shows the top three rules your queue is asking for.
Step 3
Review The Dry Run, Then Go Live
For 24 hours the Activity log shows what each rule would have done. Flip the switch and processing runs every 1 to 15 minutes.
Feature
Everything The Suspended Queue Was Missing
Triggers and automations never run on suspended tickets. AutoSuspend gives that queue the tooling the rest of Zendesk already has.
Rule Builder
AND/OR groups over 15 fields and 14 operators, with regex and nesting on Pro. First match wins, in the order you set.
Background Processing
Polls the queue every 1, 5 or 15 minutes depending on plan, up to 5,000 tickets a run, with per-account rate-limit handling.
Advanced Recovery
Native recovery first; when Zendesk refuses, the ticket is recreated with a chosen requester, the original body and attachments.
Bulk Actions
Search, filter and select across pages. Recover, recover as a requester, delete, or turn the selection into a rule.
Dry Run Mode
Every new account starts in dry run. Rules evaluate and log, nothing changes in Zendesk until you say so.
Soft-Delete Undo
Deletions wait 24 hours, 72 hours or 7 days before they are final. Restore any of them from Activity with one click.
Audit Log And Export
Every recover, delete, skip and restore is logged with who or which rule did it. Export to CSV on Pro and above.
Daily Digest
One email a day: counts by action and rule, the top senders removed, and any failures that need a look.
Recovery
Recover The Tickets Zendesk Says It Cannot
When an agent forwards a customer email to your own support address, Zendesk suspends it as “Received from support address” and greys out the Recover button. Those tickets used to be lost.
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Right requester. Set it from a header, a regex over the body, or a fixed address, so the customer gets the reply, not your agent.
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Nothing lost. Original subject, body and attachments up to 50 MB come along, with an internal note linking back to the suspended original.
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Tagged for your triggers. Recreated tickets carry
autosuspend_recreated, so you can route them or silence the “request received” notification.
Suspended ticket
Cannot recoverFwd: Replacement for damaged order 4471
From support@acme.example · Received from support address · 2 attachments
rule “Forwarded by agents” recreates it
New ticket
OpenReplacement for damaged order 4471
Requester jamie@customer.example · 2 attachments · group Returns
autosuspend_recreated
autosuspend_recovered
Plan & Pricing
Automation From The First Paid Plan
Install free from the Marketplace. Every install starts with 14 days of Pro, no card. Upgrade inside the app when you are ready.
Annual billing is two months free.
- Sandbox subdomains are free on every plan.
- Downgrading disables rules over the limit; it never deletes them.
- Billing through Stripe, managed from the in-app customer portal.
Key features:
- Queue with search and filters
- Bulk recover and delete
- Up to 5 rules, run manually
- Create a rule from a selection
Starter
$29 /month $24 /monthbilled $290 a year
For one busy support address
50 rules · runs every 15 min
Start trialKey features:
- Everything in Free
- Background processing every 15 minutes
- Dry run and soft-delete undo window
- Activity log
- Up to 50 rules
Included in the 14-day trial on install
Pro
$79 /month $65 /monthbilled $790 a year
For teams that want the queue empty
250 rules · runs every 5 min
Start trialKey features:
- Everything in Starter
- Runs every 5 minutes
- Nested conditions and regex
- Recreate tickets Zendesk cannot recover
- Requester override, CSV export, daily digest
- Up to 250 rules
Business
$149 /month $124 /monthbilled $1,490 a year
For multi-brand and multi-group accounts
Unlimited rules · runs every 1 min
Start trialKey features:
- Everything in Pro
- Runs every minute
- Saved views per group
- Agent access controls
- Priority support
- Unlimited rules
FAQ
Questions Admins Ask Before Installing
Short answers. The support page has the longer version and the setup guide.
Will it change anything in Zendesk without my approval?
No. New accounts start in dry run for 24 hours: rules evaluate and the Activity log shows what each one would have done, while nothing is touched. You go live with one click in Settings.
How does it recover tickets that Zendesk cannot?
Mail suspended as “Received from support address” has no native recover path, so AutoSuspend recreates it as a new ticket with the requester you choose, the original body and its attachments, and tags it autosuspend_recreated.
What if a rule deletes something it should not have?
Deletes wait in a soft-delete window of 24 hours, 72 hours or 7 days before they are final. Restore any item from the Activity log during that time.
What data does AutoSuspend store?
Encrypted OAuth tokens and a snapshot of at most 2 KB per processed ticket for the audit log: sender, recipient, subject, cause and the opening of the body. Never full bodies or attachments. Logs are purged after 90 days.
Who in my team can use it?
Zendesk admins configure rules, settings and billing. Agents get no access, view only, or view plus bulk actions, chosen by an admin in Settings.
How does billing work?
Install is free from the Zendesk Marketplace and includes 14 days of Pro without a card. Upgrade or change plans inside the app through Stripe; annual billing is two months free and sandbox subdomains are always free.