What we access
With your admin's OAuth consent we read your Zendesk Suspended Tickets queue and, when a rule or a user instructs us to, recover, recreate or delete suspended tickets, create or update requester records, and add tags and internal notes to recovered tickets.
What we store
Your Zendesk subdomain, OAuth tokens (encrypted at rest), the Zendesk user IDs, names, emails and roles of staff who open the app, your rules and settings, and an audit log.
The audit log stores a snapshot of at most 2 KB per ticket: sender, recipient, subject, cause and the first 2 KB of content. We never store full email bodies or attachments. The live queue is cached in memory for up to 30 seconds and not persisted.
Retention
Audit logs are deleted after 90 days (configurable on Business). If the app is uninstalled or access is revoked, all account data is deleted 30 days later.
Sub-processors
- Hosting: Laravel Forge on cloud infrastructure in the US/EU.
- Cloudflare, at the edge.
- Stripe for billing. We never see card numbers.
- Sentry for error monitoring, scrubbed of ticket content.
- Our transactional email provider, for digests.
Your rights
You can export your audit log at any time (Pro and above), delete rules and data by uninstalling, and request a DPA or data deletion by emailing us.
Last updated November 2026.