Setup Guide And Support
Most questions are answered below. For anything else, email us. Business plans get priority support within one business day.
Getting Started
From Marketplace install to live automation in five steps.
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1 Step 1
Install
Add AutoSuspend from the Zendesk Marketplace, then open it from the Zendesk navigation bar.
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2 Step 2
Connect
An admin clicks “Connect Zendesk” and approves the OAuth consent screen once.
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3 Step 3
Create a rule
Accept one of the suggested rules in the banner, or build your own from a selection in the queue.
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4 Step 4
Review the dry run
The first rule runs in dry run for 24 hours. The Activity log shows what it would have done.
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5 Step 5
Go live
Turn dry run off in Settings. Processing then runs on your plan’s cadence.
Common Problems
The two things admins write in about most. If yours is not here, email us with your Zendesk subdomain and we will look at the account.
Recreated tickets notify my support address
Recreated tickets carry the tag autosuspend_recreated. Add the condition “Tags does not contain autosuspend_recreated” to your “Notify requester of received request” trigger and the notification stops.
Processing stopped
Open Settings. If the connection shows “revoked”, click Reconnect. A Zendesk admin must do this; agents cannot reauthorize the app.
A rule deleted something it should not have
Open Activity, find the entry and click Restore. This works for as long as the soft-delete window in Settings allows (24 hours, 72 hours or 7 days). Then tighten the rule's conditions, or test it against the queue from the rule editor before saving.
Still stuck?
Send your Zendesk subdomain and what you expected to happen. We reply from a real inbox.